Volunteer Manager

Position Summary

The Volunteer Manager recruits, coordinates, trains, schedules, and retains the volunteers and docents who support Government-approved museum operations. The role builds an inclusive, reliable volunteer program while following Government vetting procedures and preserving the legal distinction between volunteers and employees.

Essential Responsibilities

• Recruit diverse volunteers for Government-approved roles, including gallery docents, museum ambassadors, education assistants, and administrative support.

• Coordinate interviews and volunteer-vetting submissions under Government procedures; final access and suitability determinations remain with the Government.

• Develop and deliver approved orientation and training on museum history, mission, visitor services, emergency safety, and assigned roles.

• Match volunteer skills and interests to operational needs, manage shift schedules, and maintain accurate volunteer-hour and contribution records.

• Maintain volunteer communications, recognition activities, and feedback loops that improve retention and operational readiness.

• Coordinate with the Education Program Manager on volunteer support for STEM and history programs.

Minimum Qualifications

• Bachelor degree in human resources, social sciences, communications, museum studies, or a related field.

• Two to four years of volunteer management, community outreach, or program-coordination experience, preferably in a nonprofit or cultural setting.

• Proficiency with volunteer-management databases, scheduling, training/orientation delivery, and community engagement.

• Working understanding of volunteer-versus-employee labor considerations and appropriate performance-management boundaries for volunteer programs.

Preferred Qualifications

• Certified in Volunteer Administration (CVA).

• Museum, cultural-institution, military-history, public-attraction, or community-service program experience.

• Public speaking, conflict resolution, multigenerational communication, recognition-program, and volunteer-retention experience.